Case studies
Four problems, one move: understand the system first.
Different businesses, different fixes: custom software, an off-the-shelf product, and always, a map before anything got built.
A small product company
How a custom-photo company took the busywork out of every order, without hiring for it
Manual steps that scaled badly. A small tool, grown into a pipeline, absorbed peak season without a single new hire.
An Oʻahu neighborhood organization
How a decades-old organization retired the spreadsheet only one person understood
The fix wasn’t custom software. It was choosing the right off-the-shelf tool and doing the unglamorous work of making it fit. Same method as the story above; but the fix was buy, not build.
A global advertising business
How a team at Meta built an audit system by mapping a process no one could see whole
The whole process on a wall before anyone proposed a tool. The same move Kuriri makes with a local business, at enterprise scale.
An enterprise software maker
How a field-service software team stopped rebuilding the same pieces over and over
Nothing was replaced: the existing work was inventoried and unified into shared parts. Development time dropped by two-thirds.